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Hello my name is XXXXX XXXXX I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply as this is not an ‘on demand’ live service, but rest assured I will be giving your question my immediate attention upon return. There is no need to wait here, you will get an email when I reply.
Do you have a contract and if so what does it say about termination?
Have they actually done work? How much have you paid? Did they give you a date when everything would be ready please?
I have paid over £1400 plus £4.99 per month. There have been various dates given, the latest being December last. They have said I need to get back the name www.samsonandlion.co.uk from the original provider for which I have asked. He has emailed them but still nothing.
Ok. How have you paid the £1400?
On the 'phone by card
Credit or debit?
You need to write and set out your losses and request they complete the work or provide a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this recorded delivery and keep a copy.
If they do not complete the work or refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
What are the chances of actually getting my money back in court
Yes I think you could based on what you have said.
Give them 14 days to fix or Court.
Will do, thank you
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