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Did you pay for this on a credit card at all?
i know the credit protection act but i paid with an international card so the law doesn't really help me in this case but the bank has promised to try their best.
Its bad news then I am afraid.
Harrods are quite clear in relation to this - you damaged the laptop before returning it
Of course the Sale of Goods Act does state that goods must be of suitable quality, as described and fit for purpose.
However they are saying you damaged it.
If you issue proceedings you would need to show, on balance, that the laptop was faulty.
It would need to be inspected by an expert who would give a report and give a view saying whether they thought it was faulty.
If you get this done and it is against you, then a claim would fail.
If you get the done and it is for you, then any claim is likely to win
Therefore you should get an engineers report in the first instance and see what it says
Once you have this, you know what you can do
Can I clarify anything for you about this today please?
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