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Hello, welcome to the website. My name is Tony, I can assist you with this.
Yes, potentially. This wifi forms part of the package and is a convenience feature. A failure to provide it might mean that they get the same service from elsewhere, such as via a mobile phone company and then seek to sue you for that added cost.
Equally, they could say that it caused disruption and/or disappointment to their holiday and as such, should be paid compensation for that too.
I have seen this argued in cases perviously.
However, any compensation due to it is likely to be small in the grand scheme of things. Perhaps £50 or so at the most I would have thought.
Does this answer your question?
Is there anything you would like me to discuss with you?
I do not want to put a long-winded clause into my letting contract. What wording would you suggest ?
How about something simple then, like:
"We shall not be liable in any way for any loss of Wifi service which we provide."
I do not want to put a long-winded clause into my contract. Wghat wording would you suggest ? Perhaps " There is complimentary free Wifi. As with any wifi service it is not possible to guarantee the service."
That way, you make it clear there is no liability, whereas your clause does not make that absolutely clear, it just says it cannot be guaranteed.
Are you there?
I do not want to sound tough or unsympathetic towards my visitors, but a wifi signal will normally be beyond my control ! How about it if I take out the reference to 'complimentary' and simply say " We cannot be liable for any loss of wifi service "
Yes, that's absolutely perfect.
You don't need to refer to it being complimentary and most people in fairness accept that technology, especially the internet, can be on and off sometimes!
Is there anything else I can clarify for you?
Is there anything you would like to ask me?
You're right about people's fairness, but I had a visitor who just happened to be a lawyer who demanded very heavy compensation because the wifi was not working for 4 days. Are you comfortable that the clause " We cannot be liable for any loss of wifi service " ? Please confirm or edify.
I think: "We are not liable ...." is better than "We cannot be liable ..."
I'm afraid I have to go shortly, so if there is anything you need from me, please let me know.
Just one thing . I don't seem to be able to print our conversation.
I will need to ask customer services to send you an email of it once we end our session. Is that okay? Then you can print from the email.
OK and thanks
Have a great weekend.