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I requested the money out because it kept losing value
Have you complained to anyone yet?
Family and you
Ok you need to do the following:
1) Write a formal complaint, outline what has gone wrong and ask them to investigate
Your complaint will be handled under the formal complaints procedure
If you are not happy with the outcome then you can go to step 2:
2) Complain to the Ombudsman
The Ombudsman is an independent body set up by Government.
They can investigate complaints externally and have wide powers.
Who do I write to
This is a free service and is located at: www.financial-ombudsman.org.uk
You write to:
Fill out this form
But you have to go to Aviva first and get a final response before you can go to the Ombudsman
Can I clarify anything for you about this today please?
I did complain to my financial advisor who has known my family for many years, firstly he said that I had drawn money out, which I hadn't then he said it was because he had put it into property
Yes you still need to complain to Aviva and then the Ombudsman.
Your adviser is not the Ombudsman
Do you think that it is worth pursuing or do I just accept my loss
I would claim and pursue to Ombudsman, its free and you have nothing to lose.
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