Thank you. On completing Tax Return Gateway's form on 24 January I recieved conformation from them at 12:54, this included an attachement on cancellation rights, esentially saying I had no rights to a refund. I emailed them at 14:23 on 24 January terminating my account under the Consumer Protection (Distance Selling) Act, requested a full refund and advised that they did not have permission to submit a tax return on my behalf and that I had filed my own return directly with HMRC. Also on 24 Jan I sent the same by signed for post to their registered company address.
At 18:01 on 24 Jan I received an email from them saying that they had a problem with my submission. I responded at 18:28 thanking them for advising that they could not process my return, that I had terminated my account at 14:23 and had expressly withdrawn my permission for my for my information to be used. I advised also that I had tried to call them but the recorded answer advised that it was not in use and to email or write.
At 19:00 24 Jan I asked for confirmation that they were in receipt of my cancellation, that my termination is being processed and that they understood that they could not use my personal information and asked when I could expect a full refund.
My mails have not been responded to as have other chasing mails and letters, including my giving notice in writing of my intent to take legal action by 14 Feb, again sent 'signed for'.
On Thur 6 Feb their telephone came to life and I finally spoke to someone. He advised that service started as soon as I had completed the form. I asked what service I had gotted for £650 and was told that my form had been checked, i asked for a full refund and was advised that under their terms service had started and no refund would be given. I asked was my form checked and an attempt to post my tax return made before or after I had sent my cancellation at 14:23, he eventually said it was after at 18:00. I wrote my notes of the meeting and emailed them asking for any errors to be corrected based on the transcript of the recording of the conversation or any other time stamped record. I have heard nothing.
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