Hello, my name is Ben and it is my pleasure to assist you with your question today. How did you pay them?
By online transfer
ok let me get my response ready please
As you paid by online bank transfer you will not get any fraud protection from the bank, such as if you had paid by credit card for example. It therefore means you will need to pursue the company directly.
If you paid for something, which you never received then that is a breach of contract and you are able to pursue the company further to try and get your money back, or at least the items you purchased. As legal action should always be seen as a last resort, there are certain actions that should be taken initially to try and resolve this matter informally and without having to involve the courts. It is recommended that the process follows these steps:
Whatever correspondence is sent, it is always advisable to keep copies and use recorded delivery so that there is proof of delivery and a paper trail. The court may need to refer to these if it gets that far.
Please let me know if this has answered your original question or if you need me to clarify anything else for you in relation to this? Thanks
Hello, I see you have accessed and read my answer to your query. Please let me know if this has answered your original question or if you need me to clarify anything else for you in relation to this?