Hello, my name is XXXXX XXXXX it is my pleasure to assist you with your question today.
Did they give you the option to take out extra cover if necessary?
yes it was on the paperwork but i have just checked their insurance and it says if lost in transit its covered
i can e mail you it . from paisley freight
is there a webpage where I can see this, we cannot email customers unfortunately
hat highlghted bit in caps is what they say. starting from we do not provide insuraance cover for these items except for total loss in transit
does that not mean it should be covered ? or am i reading this wrong?
but is that guaranteed if you use their services or still an optional cover you could have taken out?
garanteed i think
that was an optional cover
actually I have their website and terms, I will take a look to see what they say
As I presumed, there is a specific section which deals with the limitation of their liability. As this is a contractual matter, where you had a contract with them, they can impose certain conditions and you would usually be bound by these if you choose to use their services. In terms of liability for losses or damage, they are able to limit these if they wanted to, so even if they lost an item and it was their fault, they could still refuse to pay the full amount by relying on these limitation of liability clauses. The law only prohibits them from limiting their liability if their actions have caused death or serious injury, for other losses they can limit it as they see fit.
The specific terms dealing with their liability are:
12. c) Unless you and we agree otherwise in writing …our liability for any damage to or loss of the goods, however it arises, will be limited to £5 for every kg of the weight of your goods (10p for every 100 grams for part kilos).
12. k) Paisley Freight provide free insurance of £5 per kilogram … You may add any of the additional insurance options below at checkout.
So it does appear that they would generally only cover you for up to £5/kg, unless you had decided to take out extra insurance on the item.
ok but it was lost in transit
yes I know, under 12 C it says our liability for any damage to or loss of the goods, however it arises, will be limited to £5...
so i have lost 300 pound it seams then yes
you live and learn . thanks
well it would be the difference of the bike value and what they cover you for
I am sorry but this is the terms you agreed to when you decided to use their services
thanks for yr help
Wish I could give you more positive news but it is the situation as it stands
You are welcome, all the best