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Was it insured please?
Sadly you are not entitled to a new one. This is because your unit was not new or nearly new.
It was 12 months old
Therefore Fedex can either give you a portion of the new cost to replace it or replace it for a similar or same model but used.
But you are not entitled to a new one because it was not new
Oh I see.
In that case yes.
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this recorded delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
Then you should get a new one. They should not profit from the loss
You should send it by recorded delivery
Ah I see.
Then let the deadline expire
Then you can refuse to accept it.
Yes but you dont have to accept it
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