Hello Alex, Yes I did have insurance to whom I sent oringinal Property Irregularity Report and Tunisian receipts for emergengy clothing/toiletieries and additional hold-all bag, they returned them to me and said I must apply in first instance to Thomson and claim compensation as they do not cover compensation.
In the insurance Policy they do cover delayed luggage max of one hundred and fifty pounds = £50 per 24 hour which is a total of three days to there maximum limited as stated. but like I said I have sent and made a claim directly to Thomson as instructed by Insurer, they have confirmed receipt, a further 28 days investication, and refusing to liaise directly with myself, stated by call centre adviser, they will only liaise with lead booking passenger (all-inclusive package holiday) even though she has had a response to initial claim, letter declined compensation. Lead Passenger is not party or included on my insurance. Can you confirm if call centre have the right to say they will not liasie with self, and under what data protection act? as I too am a named passenger on the travel document and group e-ticket prior to and return journey to and from destination? what are my legal statutory rights? NB: Thomson provided a cover letter to myself to sent directly to the insurer confirming prove of travel dates, also confirming they made no payment/re-imbusement of cost of holiday. It seems the Carrier Thomson Airways are trying to pass the buck? What are my explicit rights under the international Montreal Conventions 1999 ? Laws & Regulations 1992 ? What do I need to do now? How do I liaise with Thomson Airlines Legal Department? Am I entitled to compensation? plus re-imbusement of cost/expenses incurred ? Please advise accordingly!
Still awaiting an answer?
NB: Insurance paid a reduced amount less wear and tear for items stolen from baggage only, they do not pay for monies or valuables stolen from suitcases, even though they cover up to £400 - I was told!
What compensation am I entitled to claim in total £:00 ? plus additional cost/expenses !!
Yes I am considering your matter
Do you know the value of your losses?
Are you there so I can help you?
Can I clarify anything for you about this today please?
How much am i entitled to put in a claim for under the Montreal Convention? or is there another law?
the lead received a letter today stating they will only pay £75 for emergency toiletries, they state they have a liability to pay compensation which is limited, thus, state if any private insurance cover was arranged for the trip they strongly recommend this claim is submitted to the insurers for their consideration, which I did in first instance and the insurers referred me to the Carriage Airways...they are passing the buck!!! They also state the insurers will attempt recourse against the airline in due course?? They state “if no insurance they will only make a payment of £25 per day, up to a maximum of £75” as stipulated which is only 3 days. My baggage was delayed for the majority of the holiday total of 6 days one day before return journey, I had to spend on all items for the week including purchasing another baggage to transport new emergency items home on production of receipts which I have already included in my letter of complaint which they have not acknowledge, stating if I can provide receipts they are happy to consider the matter...... What do I do now, I requested a forwarding address for their legal department and telephone number and they refuse to compile....Do I need to inform the ABTA/ATOL or office of fair trading regarding the matter? How should I address the matter in response to letter I sent Monday 4/2/14 to which they have acknowledge receipt on 7th February 2014, whereby I gave them a deadline to respond within 7-14 days..... As stated above that is there response, so what do I do now,,,You make no mention to my original query regarding My rights under the Montreal Convention 1999 and my statutory rights re: the law & regulations 1992? (I think).... You make no comments on the compensation amount to expect or apply for, I sent them a detailed breakdown of cost incurred =£ 972.24p + Compensation due under the International Montreal Convention re: delayed baggage for £1,131.00 which include loss of enjoyment/value, Harm by causation by the Representative, her actions impacted on my emotional well-being etc and other factors, builders on site working from early morning to night, no privacy and sub-standard cleanliness of accommodation etc..... WHAT ARE MY RIGHTS 7 ENTITLEMENT...I AM NOT HAPPY WITH THE RESPONSE... i DO HAVE LEGAL COVER IN MY INSURERS CLAIM, DO i NEED TO REFER MATTER BACK TO THE INSURERS? PLEASE ADVICE ON PSERCIFIC TOPICS MENTIONED INCLUDING ANY OTHER RELEVANT FACTS?
Also, they refuse to liaise with me directly or communicate, when lead passenger did give permission for them to respond to me, Is there a law under data protection (which Act?) preventing me or the Carriers Airline responding to me, and do I have to go through a third party? they are depriving me of my statutory rights as a named passenger on the travel itinary/booking documents, thus, I have I right to act on my own behalf? or do i not?
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What do you think the likelihood of success will be should i have to take the matter to court? If it goes to court and compensation is not upheld, who is responsible for cost? can i request that Thomson Airlines pay all cost or Not, please explain the process? or can this matter be settled outside of court? can my insurers act on my behalf?