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How long was the guarantee for please?
Hi Alex, For building work 1 year. For the PVC/Glass etc.... 10 years.
Did the surveyor say it was the conservatory company's fault?
he said "It is my opinion that cavity trays are an essential element required to be inserted when a conservatory or extension is added............. it is a design understanding that some water could be present"
Not being a builder, does that mean the Conservatory people didn't do what they should have?
in his summary later.....
"Taking all of the factors into account I summarise that there is one construction defieiency that needs to be resolved, in terms of providing the missing cavity tray"
Ok - that is good then.
basically from what I've read, it's not compulsary, but they should be put in to make things water tight.
You need to get 3 quotes for getting the work put right, this forms your loss.
You need to write and set out your losses and request they do the work or payment to get it done within 14 days or say you will go to Court within 14 days. You should make sure you send this recorded delivery and keep a copy.
If they do not then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation. You would the be able to use the expert report to show the Judge that they should have taken steps
They should have acted with all reasonable skill and care as per Section 13 of the Sale and Supply of Goods and Services Act 1982
Can I clarify anything for you about this today please?
I think you've basically confirmed what I thought, along the lines of duty of care of supply of contract i guess.... thanks for the extra information...
many thanks for your help....