I've looked for this on their website's terms and conditions of carriage but can't find it.
I booked the American Airlines tickets online separately to any other flights.
The Virgin Flight which we were going to catch from Heathrow to LA cancelled before we booked it. However we already had the American Airline flight in place.
We had to fly to San Fran and then drive to Lake Tahoe and wrote the LA to Reno Flight off. Our return flight to the UK was still from LA, so we still needed our return flight from Reno to LA.
It was cheaper to write the LA to Reno flight off than to amend the booking with American Airlines as they charge $200 per person to make any changes. Driving was our only option financially.
Did you inform AA you would not be taking the outbound flgiht?
No, we didn't tell them that we weren't going to make the outbound. They said that if we had, then they wouldn't have cancelled our return flight. However, I wasn't aware that I had to inform them that I wasn't making the outbound. I thought it reasonable to think that If I paid for my seat and I didn't turn up AA wouldn't be financially worse off, they would save money on fuel, drinks etc. If I knew I would have been penalized so severely for not letting them know, I would have phoned them. In my opinion this rule exists to give them more time to re-sell our seats and double their profits.
That is a commercial decision for them whether to resell. People have different types of tickets - some which can be changed and cheaper ones which can not.
However their terms there are more than this.
There should be quite a long contract page.
Sadly it is quite normal if you do not go outbound they rightly or wrongly assume you are not coming back.
If you don't tell them you are not going out - then they can and do cancel your inbound.
If you didn't make the outbound flight and told them you are coming back and have made alternative arrangements, they would be fairly safe to assume you hadnt made it
Sadly this has happened to me (not with AA) so I am speaking from experience
I learnt that I needed to tell the airline I was not making the outbound trip and they were very accommodating.
You could try and sue them of course - but I do not think you would be successful.
But you would probably need to issue proceedings in the USA if that is where you are from because AA are based there and that was where your flight originated from.
I can tell you about UK law but not US law.
I know they have a small claims Court but I do not know what the process is.
Surely, if they were going to cancel my ticket because they "assumed" I hadn't made it to my destination. They should phone me and ask if I still require my return before cancelling something I'd paid for?
If you had travel insurance this may cover you for such an eventuality but you would need to check the terms and conditions of your policy.
But the same could be said of you - if you were not going to make the outbound you should have called them and asked.
I am sorry if this is not necessarily the answer you want and certainly not the one I want to give you, but I have a duty to be honest.
If I paid for my ticket 1 way to Reno and then paid for my ticket 1 way to LA, then I wouldn't have anything cancelled in the same scenario. Is this treating customers differently and discriminating against me for booking in a different way to someone else?
Was it on the same booking or two separate?
I booked a return trip, but if I had booked a 1 way out and a 1 way back I wouldn't have been exposed to this rule. Which seems unfair to me. If I had known this at the time I would have booked differently.
But it is not discrimination - that would be unlawful on the grounds of sex, race, colour, religion etc.
Its not unlawful to discriminate on booking type
I am sorry it is not better news.
You could try a small claim and take a chance.
If you treat 2 customers differently, is this not unlawful?
But sadly I think because you didnt inform them and didnt take outbound, you may face an uphill struggle.
Only if its unlawful discrimination
If its not on the grounds I have stated above, then it is lawful and perfectly legal
Can I clarify anything for you at all?
OK, I'll not pursue this through a legal channel based on your advice.
Sorry its not better news.
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No that's everything I need to know. You've been very helpful
All the best