Hello my name is XXXXX XXXXX I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply as this is not an ‘on demand’ live service, but rest assured I will be giving your question my immediate attention upon return. There is no need to wait here, you will get an email when I reply.
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this recorded delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
Thank you very much for your answer. I have a couple of follow-ups:
- the receipt states I will be entitled to 30 lessons, but it does not state by what time they will be provided. It seems reasonable to me to expect that the instructor should offer them at a quicker pace (than 5 lessons from September to February), but I am worried he might claim he had a good excuse (illness etc.). Should this matter if it comes down to trial?
- yes I would agree with you.
Its not reasonable to have 5 lessons over the space of many months
Excellent, just one other question: when you say 'enter Judgement and enforce' what does that mean?
Get Judgment and enforce by sending in bailiffs, charging order etc.
I see. Thank you very much! Have a nice day.