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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 31768
Experience:  Over 5 years in practice
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became a member of an on line dating company paid for one year.

Customer Question

became a member of an on line dating company paid for one year. A webbilling.com informed me on the 31/01/2014 they were going to take £149.40 from my account shortly. I stopped that and now threats of collection agency. Can they use my bank details to renew the membership.
Submitted: 3 years ago.
Category: Law
Expert:  Jo C. replied 3 years ago.
Hi.

Thank you for your question. My name is Jo and I will try to help with this.

Did you contact the company and tell them that you do not wish to renew the membership please?
Customer: replied 3 years ago.

Yes but around the seventh of feburary when I read the other e-mail what is the date the year before when I made the first payment.

Expert:  Jo C. replied 3 years ago.
Thanks.

Were you entitled to cancel under the contract?
Customer: replied 3 years ago.

unknown they sent me a service suspension form to fill in on the 10/2/13


with instructions to pay the money as instructed.

Expert:  Jo C. replied 3 years ago.
Thanks.

What I need to know is whether or not your original contract allowed for cancellation in this way?