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Should I take my case to a court of law?
A new phone brought in May 2013, the screen failed in July 2013 and the company replaced it then the phone started shutting off 2 days on returned then stopped working. The company refused to replace as stated before.
Not from my end and the manufacturer are not making a specific blame. They simply claim that the engineer report is severe physical damage and that isn't cover under the warranty so they refuse to engage or take into consideration that it could have occurred when they change the screen or just a faulty handset.
Can I claim for loss of use and the distress of the ordeal?
If so, how much?