i did write to consumer focus ,however they have been told it is with the solicitors now. this is what i sent to them
1.The new Meter was fitted in April 2009.
2.We were not given meter readings of the old meter on that day. 3.Between 29/4/2009 and 30/5/2011(25 months) there were no actual meter readings provided to us,although the smart meter was fitted. British gas have accepted that they do not have actual meter readings for this period. This issue now goes back to now almost 5 years.
4. It was only in February 2013 that we had visible meter readings at our end, which demonstrates that there was an issue.
5.The first time we were informed of the back charges was in October 2011, this was also an ESTIMATE. This was 30 months since April 2009.
6.The outstanding amount as per British gas at 17th January 2014 is £59,994.47 less amount paid for current period £1790.70,thus outstanding is £58,203.77. As per my attached workings and based on British Gas ESTIMATES/ACTUALS the amount should be £50,486.52.
7. However, based on our calculations as attached, we estimate an average of £1412 per month, making the outstanding payment £22,178.47.
8. We made an offer of £20,000 as full and final settlement to date. We have also incurred lawyers fees.
9. Re back billing law: Whilst their invoice was within a month of when the law came into force, British gas have not provided an actual invoice so we should argue under the back billing law??
10. We have had to incur legal cost mainly because British Gas were not willing to meet with us to resolve this issue. We were also misinformed that there would be a cost to us to replace the meter which we now understand is not the case. Based on above our offer is reasonable. I hope you can negotiate a settlement based on above and conclude as soon as possible. I am prepared to pay the £20,000 up front in full and final settlement.
they sent it to us in nov 2011.the case is still ongoing....
sorry alex, did you get my points i sent out and the attachment .
i have only been backbilled once in nov 2011 . that s what i meant.
sorry for the confusion
Backbilled once. Then when did you get further bills?
monthly bills . please confirm if you received my little poniters with the attachment?
we were paying by dd .
I received it, but did not really understand it
can someone else help?
Sure. Let me opt out.
I am sure someone else will be along shortly.
Sorry I could not assist.
Lets try one last thing.
So smart meters also didnt help. I assume BG installed these?
Ok they have a duty under Section 13 on the Sale and Supply of Goods and Services Act 1982 to act with all reasonable skill and care.
If they do not then they are in breach of contract.
This is your key defence
If you used energy then clearly you are liable for some cost
But if they installed equipment that was faulty or did not work then clearly they are in breach of contract
Does that help you?
Have you offered a payment of some by installments?
has it helped me no not really.
yes i have offered a settlement as per the information i sent you
Ok - I will opt out for someone else then.
That should help you. All the best with this.
hi , based on the background i sent you is there anything that you can help me with legally???
i am at a loss but dont see why we have to give into estimated bills which are calculated by bgas.
have you come across this before ???
-i have been back billed for period 2009-2011 . My question is the back billing is also based on consumption estimation .
I was paying by way of Direct Debit . Although the bills said estimates, we were installed a smart meter by bgas which is supposed to be self reading .
Bgas have told us that the smart meter did not transmit any readings for that period and hence there is no actual readings available for the period.
is there no way i can convince them to accept our estimations based on readings done under our ownership?
thanks for this advise. can you delete the attachment i sent as it was not used anyway.
sorry jo do u work face to face?