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Hello Anthony my name is XXXXX XXXXX I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply as this is not an ‘on demand’ live service, but rest assured I will be giving your question my immediate attention upon return. There is no need to wait here, you will get an email when I reply.
I am very sorry to hear of your problems - are you able to go up and down whilst assisted? Did they get someone out quickly to the lift in the first place?
I might be able to go down the stairs assisted, but it will be very difficult as when I put a bit of stress on me, I lose my breath and have to rest.
Family Mosaic changed the lift engineers contractors only three week ago, and they were very quick.
Do you know if they are waiting for a part?
Most of the time tey use to come they same day, but these new contractors you never know if they even turn up to repair it.
Yes that's what they told me last Monday 17/2/14
Waiting for a part - and I assume it will arrive and be done by 22nd?
Yes that is made to beleif.
But your appointment isnt until Tuesday though?
Yes you'r right, but what if they don't repair it by then and Tuesday I might get help to go down the stairs to go for my treatment and when I finish can't walk upstairs. I might have to go to a bed and breakfast, and who will pay for this?
Does your tenancy agreement have a term about providing you with a lift please?
Yes and it's paid as part of services with the rent.
But its an actual term? If so and you have medical evidence you can not go up/down stairs (you may need a Dr note for this) then you would be able to go into a b&b and claim the cost back
You would need a letter from the GP and then claim back the b&b cost.
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this recorded delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
No and thank you for your help. You have answered the question that I needed to hear.
Great. Try and rate again - the button should work now.
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