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Yes, I stopped paying by direct debit because they took two payments in one month by mistake and I did not trust them. But I have been making a manual payment to them of 100GBP per month which was agreed in the beginning of the negotiations while the complaint was ongoing until a final payment arrangement could be made.
They are still my providers. I didn't think I could switch while I owed this company? I don't understand why it is bad that I have been paying them. I did not want to fall behind and end up with even bigger debt. I spoke to an EDF manager yesterday and as far as I know they are putting everything on hold until the Ombudsman result is final. I just got an email response from the Ombudsman today, but wrote back to them to ask them to consider special circumstances. In the meantime, I am looking for what else I can do.
Thank you for your reply, I understand what you are saying. However, it is the amount that is in dispute. The original complaint was that they billed me incorrectly and then hit me with a huge backbill. They agreed that the billing code applied and that they would not bill me for services more than 12 months previous, and then after agreeing to this they stalled me and failed to reduce the bill. Does this change anything?
Two more quick questions; does the Ombudsman have discretionary leeway to investigate cases that fall outside of the time limit? And, to whom does one complain if unhappy with the Ombudsman?