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my 1st deposit was 1000$ 2nd 5000$ 3rd 5000$ 4th 1000$ 5th 2000$ 6th 1000$ , now after my all lost have 5400$ remain in my account they refuse to let me wethdrawl because they say i didnt turn over the bonus,
dut i did turn over the bonus .
They are based in UK .
The bonus i get from them is 2500$ + 1500$ and the stakes is over 200000$ which means that i did the turnover. The last 3 deposits were 2000$ + 1000$ + 1300$ didnt get any bonus for them .
Hi MR AJ
I dont think they are regulated, what will i do then ?
As you notice maybe i liv in sweden and i dont know anything about terms and conditions in the UK, can you please tell how to make a complain to the Financial Ombudsman ?? How i can contact them ??
I didnt rate your service yet because im waiting an answer from lawsociety, as soon as i get answer i will rate .
I will be very thankfull if you can do that, they dont answer my calls anymore then they heard that i want withdraw .
I dint understand which letter at the top? will i send it as letter or e-mail ?
Without prejudice save as to costs
1. I demand immediate return of all funds on account with 7 days failing which i reserve the right to start a county court claim and/or complain to the FCA and Financial Ombudsman;
You are clearly in breach of your contractual obligations as i have turned over the bonus as requested and any funds on account belong to me;
Any further delay in with holding the funds is causing me loss and inconvenience which i will see to recover from you .
Is it ok ???
7 days passed and no answer from ubinary, what we can do ?
Can you help me to complain to the Financial Ombudsman ?
ps: if i get back my money with your help, your tipp is 20%.