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When I first got in contact with the credit card company i used a
template s75 letter from Which .
The third letter from the credit card company wanted proof of return for
item. I had already told them that i still had the item(which did not fit the size it said) shower enclosure as victoriaplumb wanted me to pay 45 pounds for it to be uplifted and because they said it did fit size requirements despite me sending photos showing it didnt would also
deduct 20% from the price paid so they could resell it.
After this letter i received the one saying too late, get a solicitor.
I am trying to claim the 279 pouns that i paid for the shower enclosure
that doesnt fit their spec. I have read about other customers who complained to victoria plumb about the same item .
They were not interested. I have the enclosure but it is not what it says therefore i want my money back.
Am i entitled to it from the credit card company.
You have given differant view of what i have to do.
I was not told previously that I would need to have the
court involved but that i should go to the Ombudsman.
How much would this cost me?