My elderly sister was owed £2,800 in respect of a refund due to her for a mobility scooter that was highly inappropriate for her needs. The seller agreed in a letter dated 9/9/13 to re-imburse her card account from which payment was taken, at a rate of £500 per month starting on 31/10/13. To date only 1 payment has been received. I went to see the seller today and was given some cock and bull story that the payments had been made via "Streamline" a bank card service, but had both gone astray. The seller also tried to tell me that the February payment could not be made as it was year end and all the books were with the auditors - what nonsense.
I have today emailed the seller with the following email
After my visit to your showroom earlier this afternoon, I went back to my sister's house and she confirmed that the credit balance on her nominated account as of 2 February 2014 was only £500 despite the confirmation in your letter to her dated 9th September 2013 that she would be receiving the £2,800 due from yourselves at a rate of £500 per month starting on 30th October 2013.
On reflection it is wholly inappropriate for your company to expect a 79 year old widow to fund your cashflow. Had she bought the mobility scooter on credit terms from yourself, she would undoubtedly have been required to pay fees and/or interest, yet when she is told that she can only have the refund in installments no corresponding interest payment is offered.
In the circumstances, particularly as the promised monthly payments have not been received in accordance with the agreed schedule, please pay the outstanding balance of £2,300 immediately along with an interest payment of 5% on that balance for the period 9th September -- 28th February amounting to £54.19.
My sister looks forward to receiving your payment at the earliest opportunity
Mr David Hylton - brother of Mrs Margaret Messenger."
Please advise what else I can do if my email is ignored or answered in an unsatisfactory manner.