Depends on the cost
as replied a moment ago - it all depends on the cost
the scooter was totally inappropriate and the seller agreed to take it back after taking an administrative charge. My sister was unable to drive the scooter due to her poor physical condition - it should never have been sold to her in the first place.
The refund and payment schedule that was agreed is in writing from the seller.
The mobility scooter is an electric powered vehicle with the physical demands of a small car, i.e. the need to turn one's body to see what is around the vehicle, the need to react quickly to situations, the need to be aware of pedestrians etc. My sister was/is totally incapable physically of reacting to this type of situation. She is unable to open a tin of peas with a tin-opener an example of how her physical frailty is too bad for her to consider driving any vehicle, no matter how small.
She was unable to park it in her garage, connect the electric lead to charge the vehicle , get out of the vehicle with her walking stick and go back to the house via a short path in under 90 minutes in the dry. It was impossible for her to do that in the wet. Despite my severe mis-givings about the original purchase, her pride over ruled her head and she decided to buy it. She realised within one month it was a mistake, and the seller agreed to take it back.
The seller has recognised the refund is due by making the first repayment in accordance with their letter dated 9/9/13. The seller has now defaulted on the agreed repayment schedule, that is the nub of the issue, why do we need to go over the reasons for the refund in the first place??
Ok, there is no need to continue this discussion then as the equipment was in full working order and a vulnerable old lady has been taken to the cleaners by a sharp seller. Bye
You asked the question "why should it not have been sold, what was said that was untrue"
I have told you quite clearly why it should not have been sold - the seller should have been able to see that the physical condition of my sister was so poor that she would clearly have been a danger to herself and others. She had already turned over a 3 wheel mobility scooter when driving along a pavement and for some reason the seller persuaded her that a (heavier) 4 wheel vehicle would be ok.
I have no idea what would have been said that was untrue as I wasn't there (pity) and my sister's memory is not to be relied on.
Ok, there does not seem much point in pursuing this discussion as there is no verifiable record of any conversation or dependable statement from my sister that could be used. Good bye
One blindingly obvious fact that I have not mentioned is that the mobility scooter is back with the seller, which they no doubt have resold/will resell.