Hello and thank you for your question. I will be very pleased to assist you. I'm a practicing lawyer in England with over 10 years experience.
May I clarify with you please whether you formally referred the matter to the Ombudsman and they decided in your favour or did the insurance company back down before you did this?
It was only after many emails that I sent to the Ombudsman and the Ombudsman was in contact with the insurers that the insurers said that they would pay
I am waiting for an answer from the Ombudsman for the amount that they have said that they will pay
As said I have spent many, many hours on this claim and I would like to claim for the amount of hours that i have spent needlesy of my time
Thank you. The Ombudsman has jurisdiction and power to award compensation for distress and inconvenience. The Ombudsman defines distress as including embarrassment, anxiety, disappointment and loss of expectation. The degree of distress involved can vary widely; it can be little more than a relatively minor annoyance or, in certain cases, may cause serious worry, loss of sleep or even prolonged ill-health. It defines inconvenience as any expenditure of the customer's time and/or effort that has resulted from the firm's conduct.
It will typically not award compensation for relatively minor administration on the part of a customer but if you can point to necessarily many hours of your time being taken as a consequence of the firms conduct then you can make a claim for compensation.
If the matter is presently being dealt with by the Ombudsman you will wish to consider making a claim under the above head as soon as possible in order to ensure it is taken into account in the Ombudsmans determination.
Is there anything above I can clarify for you any further?
Would it be possible for me to make a claim for the many many hours that I have spent on this claim for the amount of my wasted time , I am a businesman and time is money
Yes as above the Ombudsman has powers to award compensation for inconvenience which includes wasted time. it will not tend to do so for minor issues - i.e. limited time being spent on completing complaint forms and so on but if you can point to substantial amounts of your time being taken up as a consequence of the conduct of the insurer then a claim can be sustained.
Does the above answer all your questions or is there anything I can clarify or help with any further?
If you have no further questions for now I should be very grateful if you would kindly take a moment to rate my service to you today. Your feedback is important to me. If there is anything else I can help with though please reply back to me though.
Hello Joshua , If I wanted to take his complaint further who would I contact ? Small claims court or Citizens advice and how does one go about doing it
You have confirmed what I was expecting
I had replied to the Ombudsman that I would reconsider accepting payment , and I have asked the Ombudsman the amount that they would pay
Up to this present day I have received nothing
I have now decided to go to make a claim for the many ,many hours of mybtime
Please inform me what channel should I now go to XXXXX or small Claims Court
Could you please reply to my answer regarding who do I consult about going to court for a claim for the wasted hours re my time
Citizens Advice . or Small claims Court ?
Regds Brian A
No I have not had any more contact with the Ombudsman
I am waiting for your reply about who I should contact to lodge a claim
A reply A S A P would be apreciated
Regds XXXXX XXXXXon
I am sorry as I have made another application and paid for another one , which I am waiting for it to be processed
I want to know how and what do I do to make a listing for the County court for my problem to be heard