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The garage said today when they rang me that a clip had become worn and broken which allowed the shoes to become loose and break up.
Are you still there?
They said that this check was missed during the service
The service document shows that this items was checked (ticked) but the inspection by the RAC mechanic stated that the shoes were very badly worn and had not been changed for well over 12 months, bearing in mind this is an automatic car, and I never use the parking break, as putting the car into park holds the car - in the opinion of the RAC mechanic they had not been checked, if they had he would have expected to see nearly new shoes, with little wear.