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Yes as I understand that not paying mobile bills affects credit rating. But complaints person has recorded that I will make a complaint
I am hoping that as Orange did not inform me I was running up a high bill until they cut my phone off that they also had a responsibility to me as their customer. My partner went abroad and immediately had a text from Vodaphone informing him of charges and alternative options which I did not get from Orange, I know some people have had most of their bill refunded on complaint. I understood if there was no free wifi through the resort then I was not connected to broadband and therefore I was not incurring charges
It appears you have simply done what I had already found out. You have not really answered the legal question of what their legal responsibility is