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As I remember the pavement had been repaired with tarmac and was uneven. I am not exactly sure how deep the indentations were but it was also a wet day and the surface was slippery.
Thanks Jo for coming back so quickly. Your reply is very full and I am just cross on behalf of my son that this information was not relayed to him six months ago as you state that there is much case law on this subject.
I think it is dishonest of the original company to say they will take on a case when there is no real chance of making a successful claim. One wonders if they actually listen to the information they are given, as my son clearly outlined what had happened and had photographic evidence of the scene. If you can give this information in the space of 20 minutes, why has it taken them six months and 3 changes of solicitor to come to the same conclusion!
I have sent him the information and your reply. Thank you