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Alex J.
Alex J., Solicitor
Category: Law
Satisfied Customers: 3695
Experience:  Solicitors 2 years plus PQE
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I ordered a pair of sunglasses through a website. I have recently

Resolved Question:

I ordered a pair of sunglasses through a website. I have recently found out that they went into receivership at the beginning of February and I only ordered the sunglasses last week. I have repeatedly tried to contact them about a refund but have hear nothing back. Where do I go from here?
Submitted: 3 years ago.
Category: Law
Expert:  Alex J. replied 3 years ago.
Hi,

Thank you for your question and welcome.

My name is XXXXX XXXXX I will assist you.

How did you pay for the glasses? With a debt or credit card?

How much did they cost?

Kind regards

AJ
Customer: replied 3 years ago.

Hi Alex,


 


I paid with my Credit Card and they cost me about €220.


 


Louise

Expert:  Alex J. replied 3 years ago.
Hi,

Thank you.

Are you based in England or the UK?

Kind regards

AJ
Customer: replied 3 years ago.

Hi,


 


I am based in Ireland but the company is based in Newcastle.


 


Louise

Expert:  Alex J. replied 3 years ago.
Hi,

Thank you.

Which bank is your credit card with?

Kind regards

AJ
Customer: replied 3 years ago.

Hi,


 


I'm with Bank of Ireland.


 


Louise

Expert:  Alex J. replied 3 years ago.
Hi,

Thank you.

Normally under English (uk) Law if you have paid for something by credit card and you do not receive the item then you are entitled to a refund under S.75 of the Consumer Credit Act 1974 from the credit card company as long as the purchase is over £100.

I am not sure Irish banks offer the same protection but to the extent that they offer products in the UK they are by law required to do so.

If the company in England has gone bust then you will have to contact the Official Receiver https://www.gov.uk/contact-official-receiver‎ - and register yourself as a creditor of the company. If the company then has any assets they will distribute them and you might get your money back. I am afraid that now the company is insolvent you wont be able to get your money back through the courts.

I would therefore recommend that you firstly contact your credit card company and check to see if they will guarantee the transaction.

Kind regards

AJ

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