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Hello, my name is XXXXX XXXXX it is my pleasure to assist you with your question today.
How long ago did you have them fitted?
about 11 years
ok let me get my response ready please
When you have entered into a contract for work and materials, where the main focus is labour and skill, the law says that the work must be carried out with reasonable care and skill – i.e. to a proper standard of workmanship;
In addition, any materials provided as part of the work must:
The issue is with the time since installation and the fact that pursuing the company will not be easy. Whist you can ask them to come and repair the door, if they refuse to, or try to charge you, then you cannot force them to do so and the only way would be to take them to court. The issue then is that you may be out of time to claim as you only get 6 years to claim for a breach of contract and the breach would be an improper installation or defective door and the time would start running from the date of installation so you would be way out of time to make a claim. Also you would need to pay for the claim fee, hearing and allocation fee and your expenses could easily overshadow the amount you would be expected to pay now.
It means that you are not in a very favourable position to demand a repair and you would really be relying on their goodwill. You could try and step things up by threatening to report them to Trading Standards or take them to court and hope that they then change their mind but if they refuse then you are really only looking at the court option, which will be risk in the circumstances.
ok not the answer I was hoping for will have to try and secure the door my self thank you
Of course, I understand it may not be the answer you were hoping for but obviously I have to be honest with you and not give you misleading information
I understand completely thank you for your help
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