i was expecting you to give me the answer if i am eligible for it, not the other way around.
in my opinion, amount of stress and time loss what they put me trough deserve to be compensated, but its just my opinion.
if i would be British they require on their website proof of address and proof of identity no more
i provided them more then enough documents
have been their customer in Dubai for 9 month
i personally believe they requested all additional details only because i am Russian. Law says:
Someone providing goods, facilities or services must not:
refuse to provide you with goods, facilities or services because of your race provide any of these things on less favorable terms or conditions because of your race.
What about trading standards, can they take HSBC to court?