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Have you asked her if she would let a surveyor in please?
We have asked for access to inspect the roots and contacted a surveyor to carry out the work.
We cannot understand her reluctance unless she may know more than she is letting on.
If the neighbour has refused then you do not need to do anything.
Make sure you keep a record of requests etc.
Your neighbour can not make you do anything without a Court Order.
If it goes to Court for any reason then you can show the Judge that you made requests and on the dates.
As a result I am sure the Judge will say to the neighbour that they have bought this on themself.
In short if the neighbour does not let you have access and you have made reasonable attempts, there is nothing further you need do.
Can I clarify anything for you about this today please?
No that is great. So we stick to our guns.
Yes that is correct.
Can I clarify anything else for you?
As I said just keep a log of attempts.
No not at the moment but we might be back later this week, thank you.