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Yes, I am trying to renew the application, he has had transport provided for the last two years and then it stopped without notice, they just made out it was a matter of updating their records, but no one will call me back I have stressed the importance that if transport stops (his taxi company have not been paid for two months) that he will lose his job.
I haven't got the money to pay for the taxi journeys for January and February it is £36 a day so is now £1500 approx
Ben is at serious risk of losing his job because he will have no means of getting there without the taxi service.
Is there nothing more I can do to protect his interest?
I don't want them to pay early I want them to process his renewal application surely he has a legal right to getting his application looked at within a given timescale.
I am expecting answers within the given timescales they have given me which they keep failing on, I am not saying they are to consider it before others, I was advised on the 14.02.14 that I would get a call back by the 21.02.14, then on that day they said it would be by the 26.02.14, then they said by the 28.02.14 and now they have said there is no one I can escalate this to, no manager to speak to , no direct number to speak to the access to work department, I have to just leave a messages with the call centre.