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Hello my name is XXXXX XXXXX I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply as this is not an ‘on demand’ live service, but rest assured I will be giving your question my immediate attention upon return. There is no need to wait here, you will get an email when I reply.
What is this for? Did you pay by debit or credit card please?
Is the agent ABTA bonded or anything?
I think so
When do you leave?
It was last year in august
But when do you leave?
what do mean by leave mam
Your email ticket - when are you due to go?
i have been, using another ticket from another traveler agent .in august 2013
How much have you paid please?
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this recorded delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. As the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
Thanks for your help i will try to do as you said.
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Please remember that I am always happy to help if you have future questions, even if I am in Court I can normally respond within a few hours. For future information, please start them with ‘For Alex W’.
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Thanks Alex is this your e-mail or web site,and what my reference no to mention my case
Once you rate I can make sure the post is deleted.
No, this is not my site. I am simply an expert on here.
But you can ask for me in future.