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Did you sign any terms please?
If so what does this state about payment before a safety certificate please?
They can't charge you 5% per day, they have no terms.
Even if they took you to Court they would only get 3% per annum
But you should write and ask for the document within 7 days or say you will go to Court for breach of contract as they have failed to act with all reasonable skill and care pursuant to Section 13 of the Sale and Supply of Goods and Services Act 1082
You would sue for the breaches and delay, together with an Order that they deliver up the documents.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
Yes I agree, it was never a term and even normally you would only ever pay a deposit.
They can try and take you to Court, but you could file a defence and counter claim against them.
Can I help with anything else?
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