Some 3 years ago my EDF domestic electricity account was apparently hijacked and transferred to nPower without my consent or even knowledge. In addition, it appears this process was bungled, because my name hasn't appeared on the National Database entry for my meter, and this meter has been marked there as disconnected (although since I contacted nPower last week, these may have been remedied). Since then I have received no electricity bills, but I assumed these were being paid by direct debit. So of course by now a significant charges will have been clocked up. Now I am content to pay a reasonable amount of arrears, say for six months, and settle this amicably with normal billing hereafter as an nPower customer. But when I explained the situation to them, they say I now have to pay the arrears for all usage since the account was transferred, and this figure will be several thousand pounds. So I wondered if I had a case to contest this, given that they have been remiss, and if so can a solicitor or firm specialising in these disputes be recommended. John XXXXXXX***@******.***
Thanks for your prompt reply
I'm asking if I have to pay for the entire period since the account was transferred and I received no bills (because nPower had no record of my name).
I'm content to pay _some_ of the arrears, and I'm told the standard in cases like this where the supplier is at fault is 1 year. But they expect me to pay 3 years.
Oh dear, OK thanks.
That sounds reasonable, except that I wonder if nPower did have a valid contract, or any contract, with me at all.
As I said, I was with EDF, under my own name as usual. But when my account was moved to nPower behind my back, nPower had no record of my name, and indeed they thought my meter had been disconnected, despite the fact that it was still in use.
Also, I was totally unaware of all these goings on. So it can't be said I had tacitly agreed to the new arrangement.
But if those considerations are all irrelevant, I guess I must accept that I am liable for all the arrears.