Hello and thank you for your question. I will be very pleased to assist you. I'm a practicing lawyer in England with over 10 years experience.
May I ask if you own your lease to your property or if you rent it (for example a housing assocation home for which you pay monthly rent) please?
Thank you. You are entitled to a full breakdown of any service charges you are required to pay and if you require it a full breakdown of how those charges have been calculated. If the Association refuses to provide you with a breakdown, you can in the first instance raise the issue as a formal complaint with the Association. The association is required to treat your complaint according to its complaints policy And provide a written reply within a set number of days, usually uses approximately 28 days but can vary a little from Association to Association
if you are not satisfied with their response, you can refer your complaint to the Housing ombudsman who has the power to independently determine your complaint and order the housing association to act in accordance with the ombudsman's determination. There is no charge for using the Housing ombudsman service
Is there anything above I can clarify for you?
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