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Hello, my name is XXXXX XXXXX it is my pleasure to assist you with your question today. Are you basically waiting for a refund of the full amount you paid?
Has the cancellation been confirmew
I am having diagnostic connnection problems to your site
ok but I assume you can see my posts?
Yes - I have to leave this station shortly and switch off how can I reconnect with you?
Just come back to the question page in the address bar:http://www.justanswer.com/law/8bthm-ordered-monthly-maganize-paid-credit-card-october-2013.html?src=pql&sso=1
Thank you do I have to provide rating now?
You can do so once I have responded fully, which I will do shortly
Can you confirm the final cost will be £33 for resolution of 5this answer?
Yes, it is the deposit you paid at the beginning
Thank you very much will resposne be by email?
It will be on this page but you will get an email when I have repsonded
Thank you very much - will have to leave now - sincere thanks
No problem, will speak latrer
When you signed up for the magazine you would have entered into a contract with the publisher/distributor where you agree to pay the subscription and they in turn agree to send out the magazine to you. If they have failed to send you the issue that you have paid for then they would be acting in breach of contract and you can seek to cancel the agreement and seek a refund for the fees you paid. If you received a couple of magazines in the meantime they could charge you for these and take it off the total amount owed.
You have tried to contact them to cancel and have also written to them so apart from trying to contact them again to ensure all is cancelled you cannot do much in that respect. However, if they refuse to acknowledge the cancellation or issue a refund you do have other options you can use to take the matter further.
One is to contact your credit card and raise a dispute with them by quoting section 75 of the Consumer Credit Act which makes them equally liable for any breach of contract and they can cover the costs of the refund if the publisher does not. However, that is only available if the total cost was £100 or more.
If you cannot go down that route, you are then looking at taking the matter further through the legal system. It is recommended that the process follows these steps:
Whatever correspondence is sent, it is always advisable to keep copies and use recorded delivery so that there is proof of delivery and a paper trail. The court may need to refer to these if it gets that far.
Please let me know if this has answered your original question or if you need me to clarify anything else for you in relation to this? Thanks
Ben: Thank you very much for your reply which I find to be concise, succint and a route to progress the matter. I have rated your assistance as "Excellent Service" - Sincere thanks, Peter.