I sent a letter, not recorded then cancelled my DD. They did not confirm in writing even after phone calls assuring me it would all be taken care of. My contract had expired in April.
I have my own business, 2 children, horse and I expect people to do a job and do not expect or have the time to keep chasing, I have to prioritise and other things took over. After numerous phone calls to them and assurances that all would be dealt with I really did not see what else I could do. They never acknowledge letters, phone calls I have references for but never deal with the same centre twice so we begin at the beginning every time, assurances are given, then another demanding letter arrives. E-mails not responded to either. What else can I possibly in all fairness do?
Yes dates, reference numbers, names, copies of letters.
Thank you, XXXXX XXXXX such a time consuming exercise and stressful