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Evening We recently booked a holiday less than a month ago & paid a minimum deposit of £200 a further £800 is wanted for the deposit on the 13th of this month. Due to circumstances we want to cancel this holiday but they still demand the extra £800. In T&C it states that a full deposit is required upon cancellation. We feel this is harsh should we have to pay? Kind Regards James
But the terms say the deposit is forfeit if you cancel, is that right?
Its bad news I am afraid.
If you agreed to the terms and booked the holiday I am sorry to say you are bound by contract on it
This means that if the contract states that you would lose the deposit then I am sorry but you are liable.
However they can NOT claim the extra amount - they can only claim what deposit you have paid.
Can I clarify anything for you about this today please?
Saying they can't claim the extra amount is a good answer as I thought I should have some consumer rights. If I go ahead with cancelling today & chase the monies owed will I be in favour?. I don't mind that I have lost £200 will take that on the chin
Yes you have lost the £200. But you only lose a deposit, if they wanted more then you they should have make you pay a higher deposit
Can I clarify anything else?
No this is great thanks for your input
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