For Jo C
Further to our last communication of 13 March 2014, we have been in correspondence several times with Thomas Cook travel agents, seeking information about the reasons for their failure to communicate with us, and employees within their company, the offer made by P&O Cruises to transfer our holiday package to 2015.
Finally received telephone response yesterday 9 April 2014 after I informed Thomas Cook that we intended to seek recompense for additional travel expenditure incurred due to the company's misrepresentation of the full facts about options open to us to enable transfer of part of our holiday package, and to rescind the contractual agreement we had entered into with the company to transfer that part of the package.
In the telephone communication we were offered two options:
1) To refer the matter to P&O Cruises.
2) For Thomas Cook to rescind the contract and repay to us the 15% booking deposit we had lodged with their company.
No mention was made about recompense of the additional travel expenses incurred by us, or the transfer fees.
I shall be responding by E-mail giving our understanding of the restitution offers, but declining offer 1, the transfer of the matter to P&O Cruises who have informed us that they have 'no jurisdiction' over the activities of their agents.
At this stage of mediation we would be happy to accept offer 2 if consideration is given to the compensatory payment of £4,378 additional expenditure that we need not have spent, if it had not been for the company's misrepresentation of the facts of the alternative offer made by P&O Cruises of transfer of the package to 2015.
Would such a claim for the £4,378 be equitable, given the circumstances of our complaint, and the offer made by Thomas Cook to in effect rescind the contract?
P & T