Ask a Law Question, Get an Answer ASAP!
Ask an Expert
Ask a Solicitor
How JustAnswer Works:
Ask an Expert
Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
Get a Professional Answer
Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
100% Satisfaction Guarantee
Rate the answer you receive.
Ask Jo C. Your Own Question
Over 5 years in practice
Type Your Law Question Here...
Jo C. is online now
To whom it may concern, Dear Sir, Madam, Thank you for
To whom it may concern,
Dear Sir, Madam,
Thank you for yourprecious time and advice.
I have just paid a £3292.91 bill to HGV Express for a 8 day training course that would have seen me obtain Category 2 and category 1 heavy goods vehicle licences.
The Agent who sold the course to me, stated the cost of the course £2499.00 and promised the inclusion of a CPC certificated training, FREE! CPC meaning certificate of professional competence. He also promised a 3 day post training professional training.
This as I understand it was also a FREE! and written into the quote.
As I have already obtained a medical certificate to drive and obtained a DVLA theory test certificate and DVLA Hazard Perception certificate, I did not expect to be charged for this but I was! £50 added to the receipt.
On the receipt, the combination course is billed to me as £1849.17; so all in all the total course cost is £3292.91 inclusive of the 3 day post training course but no inclusion of a CPC course!
Again reiterating, The Agent quoted £2499.99 inclusive of VAT for the whole deal; this according to the Customer Care Agent was supposed to cover the course of the training; the test fees; the Professional post test training period and CPC.
I opted by consent for their pass protection and pass protection test fees: amounting to £310.00
I received an invoice this morning which did not show the inclusion of CPC training which is about £350 for most HGV training.
The website boasted a £400 saving and nothing was said about that in the receipt!
Not that I am concerned about their standard of advertising and salesmanship.
Can I do something about recovering the difference between the verbal quote over the phone for the combination course of 8 days, CPC training and post training professional which was to have cost me £2499.00 inc of VAT.
At the time I was paying for the course, over the phone, I was led to believe I was paying £2499.00 inclusive of VAT for the training; the CPC course and 3 days professional post test training.
As I did have reservations about pursuing the class 1 licence the company did offer me the promise of a 'refunding of the difference in costs' if I felt I was not good enough to continue.
But the agent did not tell me that the sum of £3292.91 would be exacted from me at the time of acceptance of the course offer; I was assuming £2499.99 bill for the course that we initially agreed on.
I only realised this morning, 2 days after paying the bill that I had been charged £3292.91
I phoned the company this morning and the agent's manager informed me that it had nothing to do with him; that I was to make contact with the seller on Monday morning to resolve the issue. I am almost sure that the 3 day post test professional training was written in the verbal quote as FREE! because HGV Express are desperate to fill in contractual vacancies with various big companies like WINCANTON; a company they tell me would have given me the break into this career.
The Agent went to great lengths to tell me that their company only makes money from companies that take drivers on board on a contractual basis! and they need drivers badly!
Sorry if this sounds mixed up. My credit card provider Capital One thinks I may have been mis-sold this ' product' but how do I provide evidence! I only have my wife who was with me when I was discussing the offer and she gave me her consent to borrow the money.
Can I cancel? because I certainly have misgivings about HGV Express now. I was looking forward to this line of work, and according to their letter to me this morning, they have made it now clear to me that they cannot guarantee me any work! On the phone they encouraged me to believe that an interview and an assessment with WINCANTON would be on the cards after a 3 day assessment with them.
This will be very unlikely without a CPC anyway.
Thank you for making yourself available for people like me.
3 years ago.
Share this conversation
Related Law Questions
An ex tenant periodically helped me with computer issues,
My son has just had a car accident. He was overtaking a
I live in a housing association 1 bedroom apartment which
My persoanl data has been breached my an organisation what
Last weekend my ex reported me for harassment after I text
I’ve just found out my wife has been having an affair we
My partner and I both own residential property and are going
UK, I'm writing from the US and this is a question about
I work for a Care company which is owned in equal share by
My daughter has received a letter from Avon and Somerset
Ask a Solicitor
Get a Professional Answer. 100% Satisfaction Guaranteed.
Solicitors are Online Now
Type Your Law Question Here...
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.
Terms of Service
Privacy & Security
© 2003-2018 JustAnswer LLC