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Hello, my name is XXXXX XXXXX it is my pleasure to assist you with your question today.
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Did you agree to the deal at the dealership, once you saw the car in person?
I agreed to buy the first car at the dealership. Paid the deposit by means of a phone call from a shopping centre some miles away from the dealership.
I have yet to see the second car
Do you wish to cancel both deals?
I would like to do this, yes. I don't like being taken for a ride by unscrupulous people
Did you agree to pay a deposit for the second car?
Not that I am aware of. The salesman told me that the original deposit would be transferred to the new deal. The double dip debit was taken by them before they even knew of the first car being to long to fit into my gargage
Are you still with me? I had a glitch this end
You won’t have an automatic cooling off period here because you agreed to both deals in person and the law does not give you a cooling off period on these circumstances. You may have agreed to pay the deposit over the phone, but the original agreement was already made in person at the dealership.
Generally, when a person places an order for something and pays a deposit they enter into a legally enforceable contract with the seller. It is implied that the seller has accepted the deposit as security and as proof that the buyer wants to proceed with the contract.
Unless the seller subsequently commits a serious breach of contract, or there was a cancellation clause, the buyer would have no legal right to cancel the agreement and if they do so they will be acting in breach of contract and risk losing their deposit.
However, as this was a business seller, they will be subject to certain consumer rules and regulations. For example, you will have some protection under Schedule 2, Regulation 1(d) of the Unfair Terms in Consumer Contracts Regulations 1999. It states that if the contract has been cancelled after a deposit has been placed you are entitled to have the deposit returned in full, unless the seller has spent time, effort and money, in which case they can deduct reasonable expenses. Even if some expenses have been incurred, if these are subsequently recovered, for example by selling the item to someone else, the deposit should still be returned in full. It follows that a blanket non-refundable clause that entitles the seller to keep the deposit in all circumstances is most likely going to be unfair and unlawful.
Also you can try and claim that they have acted I breach of contract by debiting a double deposit when you were specifically promised the original deposit would be transferred to the new purchase.
If you are having difficulties in recovering the deposit when you believe you are entitled to have it returned, advise the seller that you will not hesitate reporting them to the Office of Fair Trading and, if necessary, pursue the matter further through the county court. Exerting such pressure could often work in changing the seller's position in this matter.
Thanks . I shall consider your advice. I now know where I stand. Much obliged.
You are most welcome, all the best with this