Hi there, thanks for your question.
My name isXXXXX can assist with this.
Has this been going on for the whole 12 months?
Yes it has with varying degrees of contact. We spent the first two months going and checking with them on a weekly basis to see if there was an improvement and they said there was - it came as a complete surprise to us last month to hear the issue was ongoing.
OKay and have they consulted with lawyers or taken active steps to address what they say as an issue?
they have been to the council and had us investigated which has now been closed down as malicious
Hi - I see you rated bad service, is this because I have not responded to you? If so, my apologies, but I am not here all day every day as I have clients I have to attend to and meetings to go to.
I would like to finish off my answer for you.
In essence, you could consider reporting this matter to the police, as harassment is now a criminal offence. This does seem like it could consititute harassment and it might be something that police would be willing to become involved in for you. At least, what they're likely to do is warn your neighbours that if they want to seriously challenge you, then they should do so formally, but things in writing and then instruct solicitors if they need to. Constantly bardgering you to do things you don't need to do could amount to harassment and you could, if you wished, consider issuing a claim in the county court for an injunction to prevent them from continuing to harass you. However, if the police act, then there would be no need to consider county court proceedings.
Does this answer your question? I should be here for the rest of the evening if you wish to ask me more questions.
Okay. That's a good idea. I'm sorry you felt the need to leave a negative rating earlier, that was the last thing I wanted.
Would you like me to focus on anything more for you?
Is there anything more I can assist with?