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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 31300
Experience:  Over 5 years in practice
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I went into 2 year contract with T Mobile for an iPhone 4s.

Customer Question

I went into 2 year contract with T Mobile for an iPhone 4s. 19 months into the contract the phone internet and blue tooth stopped working. I went into the Apple shop expecting them to repair or exchange and was told there would be a charge of £159 for a new one at cost.
I got in touch with T Mobile by going to the nearest shop, and was told my only option was to upgrade at a cost of £171, this I declined and argued that I was still paying my full monthly price, so they should replace, this they declined. I decided to pay for replacement from Apple, and this I have done.
I have since been told that T Mobile should replaced the phone by virtue of 'Consumer Law' can you tell me if this correct?
Submitted: 3 years ago.
Category: Law
Expert:  Jo C. replied 3 years ago.
Hi.

Thank you for your question. My name is Jo and I will try to help with this.


How can I help you with this please?
Customer: replied 3 years ago.

Can I claim a phone or refund from T Mobile, re 'Consumer Law' act?

Expert:  Jo C. replied 3 years ago.
When did you take out the contract and do they insure the phone?
Customer: replied 3 years ago.

Took out contract 29th August 2012, and no they do not insure, they say I was given the option to pay £60, to cover the time the phone was out of warranty, ie after the first year, I cannot remember that option.

Expert:  Jo C. replied 3 years ago.
Do you deny that?

Or more specifically, do you accept that you did not purchase insurance?