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Ash
Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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I retired in 2007. In March 2013 I asked for a pension estimate

Resolved Question:

I retired in 2007.
In March 2013 I asked for a pension estimate as i would be 65 in December 2013.
The estimate was £6,833/annum.
In January I received a letter stating my pension would be £4,181/annum.
Can I do anything about this shortfall.
Submitted: 3 years ago.
Category: Law
Expert:  Ash replied 3 years ago.

Alex Watts :

Hello my name is XXXXX XXXXX I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply, but rest assured I will be giving your question my immediate attention upon return You do not need to wait here as you will get an email when I reply.

Alex Watts :

Have they said why there is a shortfall please?

Customer:

They have sent me a letter stating.

Alex Watts :

Yes?

Customer:

In reviewing your case I can see that we should not have provided the value of £6833/annum in our letter march 2013. An additional amount of State Earnings Related (SERPS) replacement pension was included in this amount when it should not have been.

Alex Watts :

So it was as mistake?

Customer:

Their mistake yes

Alex Watts :

I see.

Alex Watts :

I think its bad news then

Alex Watts :

If it was a mistake rather than negligence I think you have to accept it as that

Alex Watts :

But you should take the following steps:

Alex Watts :

1) Complain in writing (not email) and say you had a legitimate expectation that the figure was correct

Alex Watts :

2) If you are not happy with their response then you can complain to the Ombudsman

Alex Watts :

They are a free service and independent. Their website is: www.financial-ombudsman.org.uk

Alex Watts :

3) If you are not happy then you could take it to Court

Alex Watts :

But sadly that would be a cost and if the Ombudsman was against you then it would be uphill

Alex Watts :

The options 1) and 2) are free so you should consider that

Alex Watts :

I realise this may not be the answer you want and certainly not the one I want to give you, but I have a duty to be honest

Alex Watts :

Can I clarify anything for you about this today please?

Customer:

Does this mean that their estimate in March is not a Legal Document

Alex Watts :

If you did not accept it then yes

Alex Watts :

In any event they say it was a mistake

Alex Watts :

A mistake can be corrected.

Alex Watts :

But you should take steps 1) and 2) and say you had a legitimate expectation

Alex Watts :

There may be a compromise

Customer:

o.k thank you

Alex Watts :

Can I clarify anything else for you/

Customer:

no thank you

Alex Watts :

If this answers your question could I invite you leave feedback on my service which I hope has been excellent today, if you need more information or help then please click reply.


Please remember that I am always happy to help if you have future questions, even if I am in Court I can normally respond within a few hours. For future information, please start them with ‘For Alex W’.


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