I have a situation where a firm has lied about their previous position. I have demanded them to clarify their position immediately, as I have replied with a rebuttal on Friday, then I have sent a chaser email yesterday, but all has been ignored.
The nature of the dispute is that the salesman promised to improve the product suitable to my needs prior to my engagement with the service. However, the salesman has disappeared for 10 days and reappeared when I have lodged a complaint, he has also lied about the position he had established when he sold me the product.
The lie was him changing absolutely everything that was said in the call. I disputed his position in the new email on Friday, however, even up until now, there was no response even after the chaser email on Tuesday demanding the firm to correct the position.
Yes, and I want to ask for my rights to chase them for a reply.
Such a product is regulated by the financial authorities in the UK
Does that change it cause they have to treat customers fairly in regulatory terms