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Hello my name is XXXXX XXXXX I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply as this is not an ‘on demand’ live service, but rest assured I will be giving your question my immediate attention upon return. There is no need to wait here, you will get an email when I reply.
How did you book it please? Are you a consumer?
I initially booked registration through Hotcourse.com paid a registration of £54. then received a call from course provider which stated I would need to register online application with them. Which I did ended up paying £54 again as the application would not go through with out paying again... They then requested payment for the course of £966 which I paid by credit card.
OK - so it was all online?
You are a consumer?
Yes I am a consumer. I must apologise I'm slow in replying I have a disability.
Yes. Were you given notice of cancellation rights at all please?
Yes it was quoted in her letter sent after I had cancelled
I mean email
OK - you have rights under the Distance Selling Regulations
They must give you 7 days to cancel.
So if it was wrong then you are able to cancel it
They can not stop you
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this recorded delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
I have just received this email from Hotcourse.com does the same still stand?
Further to your email, we have now had a detailed discussion with AVPT. They have categorically refused a refund and they have cited the following reasons for the same:
a) A 2 day training room was booked and paid for. They have sent us a receipt for the same.
b) They have sent you the full theory course manual and appraisal forms . We have been given to understand that this constitutes 50% of the course.
c) They have prepared a full course kit for you – they have sent us a packaging slip for the same (I have attached this as well).
d) They have paid the trainer for these 2 days.
They have also clarified the double payment situation. You had paid an enrolment fee of £54 through our website. You have then made two payments to AVPT directly (£54 and £966). The actual course fee is : £850 + VAT (20%) = £1020 . This means that you have only paid the course fee and there has been no double payment.
On this basis I must regretfully inform you that we will be unable to process a refund for the £54 that you paid via our websites towards this course and request you to contact AVPT Global for any further details.
I am sorry I haven’t been able to help you with this. I hope you will understand that this is a matter that from the outset has been slightly beyond our control.
Yes if you are a consumer then you have 7 days cooling off period
Ok Thank you so much if I need any further assistance from you how would I get in touch?
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Sorry! was not suppose to hit the mouse difficulty typing
Oh. If you could re-rate I would be grateful!