Alex Watts : Hello my name is XXXXX XXXXX I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply, but rest assured I will be giving your question my immediate attention upon return You do not need to wait here as you will get an email when I reply.
Alex Watts : Is the company you paid based in the uk please?
The Feriae Experior Group is not - however there is an Ashford Branch/Office whom I have spoken to (Tel XXXXXXXXXXX
Alex Watts : But who did you pay? The uk branch or offshore?
Alex Watts : How did you pay for the deposit?
I paid through PayPal to the Feriae Group
Alex Watts : Did you raise a dispute with paypal?
No - Because PayPal will only deal with disputes within 3 Months of payment - and this problem did not come to light until December (I paid deposit in April)
Alex Watts : Ok.
Alex Watts : In that case you can sue but you need to sue the company you paid.
Alex Watts : There of the Feriae Group have a uk branch you can sue that,
Alex Watts : You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
Is that possible seeing as the Feriae Group are Spanish based ?
Alex Watts : If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
Alex Watts : Yes, you can sue and get a European enforcement order, they are part of the EU
Alex Watts : The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce. If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Alex Watts :
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