What else specifically? I was a student in a student flat, though the landlord used a letting agent. At the time they where knights of bath, but are now chappell and mathews. I lived in the house with 6 other students, paying rent of 346 a month. The contract started in summer 2012, the months i overpaid where august and september 2013. I was refunded 406 pounds, leaving 286. Upon asking why i Hadn't been paid the full amount they said that I was paid the excess in the account, therefore another tennant must have underpaid by the missing 286 pounds, and so I wouldn't get my money back. despite having showed them a bank statement with each of my 14 instead of 12 payments, proving it wasn't me who had underpaid.
I don't live particularly near to the agent, as I was at uni but have now graduated and moved home, so hand delivering a letter before proceeding isn't going to happen anytime soon. However the last time we spoke to them we did say that we'd pursue through small claims court if nothing happened (which it didn't) so could I just pursue immediately? That was a month ago.
The other problem is I've no way to contact the landlord, we where never given any info for him and always had to go through the agency for anything, could i proceed just against the agency?
I can yeah, timescale not such a big deal as this has already been going on for months. So I do have to notify them in writing before I can proceed?
Thank you for your help, one last thing. Should I just claim for the money itself, i.e 286 pounds, or can i also add cost of phone bills in trying to get it sorted, fuel bills for driving to try and sort in person, legal bills (either/or the cost of this advice and the claim on the gov website) and anything else?