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Was the address similar please?
What loss have you suffered as a result?
a: not to my knowledge
b: my confidentiality and dignity
Sadly I don't think you have a case against Royal Mail.
Whilst I agree they should not have delivered the letter to the wrong address.
But then the person receiving it you would have thought should have noticed it was not for them and put it back in the post
They should not have opened it
So whilst mistakes can happen with post I do not think you have a case against Royal Mail as the receiver should not have opened it
I know this is not the answer you want and certainly not the one I want to give you, but I have a duty to be honest
Can I clarify anything for you about this today please?
I'm still going to pursue this as the letter was clearly addressed to the Health Care Centre
Can I clarify anything else for you please?
not really, thanks for your time
I am sorry its not better news, but I have to be truthful.
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