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I should also add that it is not filthy and covered in stains, and if anything it smells of Jo Malone Orange Blossom, the perfume I wear! Small mascara mark on the sleeve, but other than that very clean. It is dry clean only, and I didn't have it cleaned before I sent it back, because her initial response to my request for a refund led me to believe that she would use poor dry cleaning as an excuse to refuse me.
Hi, do you need any more information before you can give me an answer?
Yes please, I have emailed the stall holder again,requesting a refund, but have not had a reply. My dry cleaner has offered to send the gown away to a textiles expert for testing, as he agrees that it looks hardly warn compared to dressing gowns he often gets in for cleaning, just badly made. If I decide to take her to the smalls claims court I need to be sure I have pursued the correct avenues first.
My only problem is that the address she has given me is c/o a friend at a company on the Kings Road, this is clearly not her address and she only gives out a mobile phone number. Her web site only lists a mobile number to. Do sites have to list a business address by law? If she will not reply to me how do I find a business or home address for her. I know she attends numerous fairs around the country so presumably she is taxed as a business, though I don't think she is VAT registered.