whenever i give full reply i get this message can i email?
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thanks i have sent email, hopefully you received ok
I am not sure how much it would cost if i had to replace the doors and create the upstand myself as i have not had a quote as the window company had until last week accepted responsibility and had even measured up the new windows and said they had ordered them. I would think cost if i had to pay myself would be about £7500. It is 4 days work plus materials. I know the cost of the damage to the bedroom would be about £2000.
I have copied below the letter i sent on friday. I fear i won't get a response hence my question so i am prepared. I hope this helps give a better picture.
COPY OF CORRESPONDENCE below
I received your email and do not understand why you are now changing your mind on the problem, solution and agreed way ahead.
I copy at the bottom of this email ,for your convenience ,the correspondence confirming what we had agreed and your email confirming verbal commitments of when i could expect an installation. Nothing has changed.
In meantime i have answered your points below in red.
Further to are most recent communication in respect of the doors installed at your property, we advise that our doors have not been shown to be at fault.
The fault as you know is with the installation of the doors.
Our instruction was to install doors into an opening created by your builder.
It is apparent following our site inspection that your builder did not create an upstand for the doors to sit on and instead the request was for the doors to sit flush with the existing roof deck.
This is not correct.
Prior to the installation of the folding doors we had 2 traditional doors and solid walls. Your company measured the doors and agreed requirements with the builder before the wall was knocked down. There was no request to fit onto the existing deck. Indeed the terrace was replaced when the wall and doors were taken down. If you had wanted a bigger upstand you should have asked. It is your responsibility to be aware of all relevant building regulations. If you were not happy with the upstand you should not have installed the windows , taken my money and provided a Fensa certificate.
The builder who carried out the main construction works which included the opening for the doors to sit in should be assisting you with resolving any defects, however we are aware that your builder will not return to site.
This is also incorrect.
The problem is ,as you agreed earlier, the lack of a sufficient upstand.
The major leakage was clear and visible , initially at the end by the drain. The leakage in this area stopped when you refitted and sealed this end so clearly the installation was the problem . Unfortunately the water visibly entered at the other end where the upstand is at the smallest point. As you know it is less now as paid for a builder to add more sealant before christmas.
The fact that i cannot reach the original builder is irrelevant. Even if we replaced the roof it would not create the upstand required to solve the problem and meet building regulations. The problem can only be solved by making smaller doors as doors cannot be raised. This will allow space for the upstand.
As a client focused family business, we are happy to assist you with identifying the entry source of the penetrating water and will arrange for an independent Chartered Building Surveyor to visit, investigate and make recommendations.
This would be waste of time and money the source of penetrating water is clear as you know.
Your suggestion is contradicting your acknowledgement before and indeed in this email that the problem is the upstand.
If we are to have independent audit it would have to be from Fensa to see if the installation is compliant with building regulations and trading standards to see if installation is fit for purpose. I hope we do not have to go down the legal route.
We understand that you are frustrated by the current situation, though must stress that we are not at fault here
Yes i am frustrated . Our bedroom has been badly damaged and unusable for about six months due to the window installation. I do not accept you are fault free.
and would appreciate it you would refrain from the level and intensity of calls to our office.
I will call less often if you return my calls when you say you will. I will stop phoning when you successfully complete the job.
I have already apologised if you were upset that i aired my frustration but i am sure you would be upset if your calls were not returned and it seemed like you were being deliberately avoided. I was also unhappy with the comments you made in our last phone conversation. I hope we can put this behind us and move forward.
Please confirm by return when it would be convenient for the Surveyor to visit?
Copy of correspondenceOn Tue, Mar 11, 2014 at 4:23 PM, Henry and Sons UK Windows <[email protected]> wrote:
I would like to advise you that as per your conversation with Peter, Paul will be contacting you either today or latest tomorrow to advise you of a date.
Henry and Sons UK Windows LTD
721 Tudor Estate Abbey Road
London, NW10 7UN
Fax: 0208(NNN) NNN-NNNN/span>
Hi Jo, Thank you for the reply.
Assuming they do not agree to meet/resolve problem following my email response to their denial of responsibility can i instruct other builders to complete the work before resolution at a small claims court.
Do i need solicitor for small claims court?