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Thank you Alex. We had first a company who are subcontracted by Southern Housing. They are called Shield Pest Control UK Ltd, and contracted by Bryers, who take care of SH repairs. I have documentation left by the worker. He checked the renewable baits left by the previous worker.
He has also written in his report suggestion that a panel is put over the electric conduct in the loft. That is where the rats come from. After 3 month another worker from Bryers attended, but was told of this job last minute on the day and wasn't given any brief. He put some paneling in but stated himself that it won't be a deterrent and rats will still be able to enter. Southern Housing said they created a work flow and estate supervisor will take up the task. That was last week. I haven't heard anything since, only presence of the rat. I will be very happy to reply to all your questions. Thank you.
What you need to do is get a number of quotes for getting the work done to solve the problem, this is then your loss
You need to write and set out your losses and request they do the work or do the work within 14 days or say you will go to Court within 14 days. You should make sure you send this recorded delivery and keep a copy.
If they refuse then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
Thank you Alex!
Thank you Alex! the method is now clear to me and I know how to proceed. I appreciate your advice. Lada Valesova.
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